Warranty & Product Care

Whatsapp Instagram
Legal

Return & Refund Policy

As each RB Marble Sink product is handcrafted and made-to-order, our return and refund policy is designed to reflect the nature of custom production while ensuring a fair and transparent experience for our customers.

1. Custom-Made Products

All of our products are made-to-order and tailored specifically for each customer.

  • Custom-made items are non-returnable and non-refundable
  • Orders cannot be cancelled once production has started
Each product is uniquely crafted from natural stone, meaning variations in color, texture, and pattern are part of the product’s character and are not considered defects.

2. Damaged or Defective Products

If your order arrives damaged or defective, we are here to help.

  • You must contact us within 48 hours of delivery
  • Clear photos or videos of the damage must be provided
  • The original packaging must be retained for inspection

After reviewing the case, we may offer a replacement, repair, or partial refund depending on the situation.

3. Order Issues

If you receive an incorrect item or there is a production error, please contact us immediately. We will take the necessary steps to resolve the issue promptly.

4. Shipping-Related Issues

Once an item has been shipped, the responsibility lies with the shipping provider. However, we will assist you in communicating with the carrier to help resolve any issues.

5. Non-Returnable Cases

  • Custom-made or personalized items
  • Products with natural stone variations
  • Items damaged due to misuse or improper installation
  • Orders where incorrect information was provided by the customer

6. Contact

For any return or refund-related inquiries, please contact us at:
info@rbmarblesink.com

TOP