Frequently Asked Questions
Explore the most common questions about our materials, craftsmanship, customization, installation, shipping, and care.
1. Are your products made of 100% natural stone?
Yes. All our collections are produced from 100% genuine marble and travertine blocks. We never use cast marble, artificial marble powder, or polyester-based fillers. We bring to your spaces stones formed by nature over millions of years, shaped with modern technology and craftsmanship.
2. What types of stone do you use?
We select the most suitable stone according to the needs of each project.
- For interiors: Bright and richly veined marble selections such as Calacatta, Carrara, and premium local varieties.
- For outdoor and wet areas: Filled or unfilled travertine varieties known for durability and anti-slip character.
3. Is every sink unique in color and pattern?
Absolutely. Natural stone never repeats itself. Each sink is entirely unique in mineral density, veining, and tonal transitions. The product you purchase carries nature’s own signature.
4. Will the product look exactly like the photos?
Because our products are made from natural material rather than factory-made composites, the photos represent the general character and tone. The shape, dimensions, and quality of your sink will match the photos, but the veining and pattern distribution will naturally differ. If you wish, we can share up-to-date photos of your finished piece before shipment and receive your approval.
5. Are your products handmade or machine-made?
Our products are first dimensioned with advanced CNC cutting systems, then completed by our master artisans through hand-finishing, polishing, detailing, and surface treatments. We combine technology with craftsmanship.
6. How durable are marble sinks for daily use?
Marble is a material that can endure for centuries. Our sinks are designed to offer a lifetime of performance under normal household conditions such as water contact and temperature differences.
7. Are your products suitable for both residential and commercial use?
Yes. They are preferred in homes as well as in high-traffic areas such as hotels, restaurants, and offices thanks to both their elegance and durability.
8. Do your products require special maintenance?
It is enough to avoid acidic substances such as lemon or vinegar and harsh chemical cleaners. We recommend neutral soaps and pH-balanced cleaning products to preserve the natural beauty of the stone.
9. Are the products treated with a protective sealer before shipping?
Absolutely. All our products are treated with a professional sealer before packaging to increase stain resistance and reduce water absorption.
10. Does marble change color over time?
Marble is a living stone. Over time, it may gain character, but with regular care and proper cleaning it can maintain its original vibrancy for many years.
11. Is marble fragile or easy to crack?
Marble is highly resistant to impact in daily use. However, as with any natural stone, dropping very hard or heavy objects from height may create a risk of damage. Under normal use, this risk is minimal.
12. Are your products resistant to water and humidity?
Yes. Marble and travertine are naturally compatible with water, and with the right surface treatment they are ideal materials for bathrooms and wet areas.
13. What surface finishes are available?
We offer polished, honed, antique, and leather finishes depending on the desired visual effect and project style.
14. Do you offer different texture options?
Yes. In addition to surface finishes, we can offer different texture expressions such as smooth, matte, aged, or leathered surfaces depending on the stone and the design intent.
15. Do you offer custom production and design?
Yes. We can produce custom pieces based on your project’s dimensions, form, and design requirements.
16. Can I request specific dimensions?
Yes. We can adapt the width, depth, height, and overall proportions to suit your project.
17. Can I send my own design or drawing?
Absolutely. You may send us your drawing, sketch, technical details, or visual references, and our team will review the feasibility for production.
18. Do you produce one-of-a-kind custom pieces?
Yes. We are able to create one-of-a-kind custom pieces shaped specifically for individual residential or professional projects.
19. Can drain position, depth, and thickness be customized?
Yes. The drain hole position, sink depth, width, and stone thickness can all be customized according to your project requirements.
20. Are there any size limitations for custom orders?
For unusually large or non-standard sizes, we request technical approval to ensure safe production and shipping.
21. Can technical specifications be adjusted for my project?
Yes. We can adjust the technical details of the product to suit your installation conditions, design expectations, and plumbing requirements.
22. Do you offer matching accessories?
Yes. Upon request, we can produce complementary accessories such as soap dishes, toothbrush holders, trays, and other matching pieces from the same stone as your sink.
23. Do you support bulk production?
Yes. We provide high-capacity production support for bulk orders with planning focused on deadlines and consistency.
24. Do you collaborate with architects and projects?
Yes. We work with architects, interior designers, and construction projects, offering tailored production and professional coordination throughout the process.
25. Are your products compatible with standard plumbing systems?
Yes. Our products are fully compatible with international standard drain systems such as 1 1/4 inch and 1 1/2 inch plumbing connections.
26. How is installation done?
Our products are designed according to countertop or wall-mounted installation types. The correct installation method depends on the selected model and project setup.
27. Do you provide installation instructions?
Yes. Installation diagrams and guidance are provided via email together with the product information.
28. Do I need a professional for installation?
Yes. We recommend installation by a professional plumber or qualified installer to ensure safety, alignment, and long-term performance.
29. Are there different installation types?
Yes. Depending on the model, our sinks can be designed for countertop, integrated, pedestal, or wall-mounted installation concepts.
30. Can the sink be wall-mounted?
Yes. Selected models can be wall-mounted, provided the wall structure and mounting system are appropriate for the product weight and design.
31. Are the products heavy?
Yes. Natural stone is a dense material. Depending on the model and size, the weight may range from 15 kg to 300 kg. The mounting surface must be able to support the load safely.
32. Do you ship internationally?
Yes. We ship worldwide, with door-to-door delivery options, especially to the United States and European countries.
33. Which countries do you ship to?
We ship to a wide range of international destinations, including the US, Europe, and many other countries around the world. For project-specific destinations, you may contact us directly.
34. How long does production take?
In-stock products are usually prepared within 5 to 7 business days. Custom-made orders generally require 1 to 5 weeks depending on complexity and scope.
35. What is the delivery time?
Delivery time depends on the destination country, shipping method, and customs procedures. Once production is complete, we share shipping details and tracking information.
40. How are products packaged?
Our products are packaged in ISPM-15 certified wooden crates that meet export standards, supported with shock-absorbing foam and protective materials for maximum transport safety.
41. Are shipments insured?
Yes. Every shipment is fully insured to protect the order during international transportation.
43. How is pricing determined?
Pricing is determined by the rarity of the selected stone, craftsmanship details, product dimensions, and the overall complexity of the project.
44. Do you offer discounts for bulk orders?
Yes. We apply special pricing for larger quantities, architectural projects, and professional collaborations.
45. Do prices vary depending on stone type?
Yes. Different stones have different levels of rarity, structure, sourcing difficulty, and processing requirements, all of which affect the final price.
46. Do custom designs cost more?
In many cases, yes. Custom designs often involve additional planning, tailored dimensions, specific detailing, and unique production steps.
47. Can I get a project-based quotation?
Yes. We provide project-based quotations for architects, designers, contractors, and larger custom orders.
50. Can I cancel or modify my order?
Standard products may be canceled before shipment. However, for custom-made products, returns or cancellations are not accepted once production has started.
58. How should I clean the product?
Use a soft cloth and a pH-neutral cleaner. Gentle and regular cleaning is the best way to preserve the beauty of natural stone.
59. What cleaning products should I avoid?
Avoid bleach, strong acids, harsh descalers, and abrasive cleaners. Such chemicals may damage the stone’s surface and protective finish.
60. Can water stains damage the surface?
Long-standing water on the surface is not recommended. To help prevent water marks and staining, avoid leaving pooled water on the stone for extended periods.
61. How can I maintain the original look over time?
Regular gentle cleaning, avoiding harsh chemicals, and following basic stone care practices will help maintain the original beauty of the product over time.
81. What are the advantages of natural stone sinks over ceramic?
- Uniqueness: No two pieces are ever exactly the same.
- Value: Natural stone adds prestige and property value.
- Restorability: Unlike ceramic, which often needs replacement when damaged, marble can be refinished and polished back to life even after many years.
70. Why should I choose your brand?
Our products are crafted in our own workshop using stones sourced from some of Turkey’s richest quarries, including Afyon, Denizli, and Muğla. What sets us apart is our boutique craftsmanship, careful material selection, and transparent communication throughout the entire process.
71. Where do your stones come from?
Our stones are sourced from distinguished regions in Turkey known for their quality and rich natural reserves, especially Afyon, Denizli, and Muğla.
72. Do you produce everything in-house?
Our products are produced in our own workshop, where material selection, cutting, shaping, detailing, and finishing are handled with close control and care.
73. What makes your products different?
The difference lies in our boutique approach, refined craftsmanship, attention to stone selection, and the balance we create between natural beauty and technical precision.
74. Do you offer transparent communication during production?
Yes. Transparent communication is one of our core values. We guide our clients clearly through stone selection, production details, and shipping updates.
75. Can I see my product before shipping?
Yes. If requested, we can share current photos of your finished product before shipment for your review and approval.
76. Do you work with international clients regularly?
Yes. We regularly work with clients from international markets, especially across the US and Europe, and we are experienced in export-oriented production and shipping processes.