Warranty & Product Care

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Logistics

Shipping & Delivery Policy

Every RB Marble Sink product is carefully handcrafted and prepared for safe international delivery. This policy outlines our production timelines, shipping process, and delivery expectations.

1. Production Time

As all products are made-to-order, production begins after payment confirmation.

  • Standard production time: 7–21 business days
  • Complex or bulk orders may require additional time
Production timelines are estimates and may vary depending on workload, material availability, and customization level.

2. Shipping Time

Once production is completed, your order will be shipped using trusted logistics partners.

  • Domestic delivery: 2–5 business days
  • International delivery: 5–10 business days

3. Packaging

Due to the fragile and heavy nature of marble products, all items are securely packaged using reinforced materials to ensure safe transportation.

4. Customs & Import Duties

International orders may be subject to customs duties, taxes, and import fees depending on your country’s regulations.

  • These charges are the responsibility of the customer
  • We are not responsible for delays caused by customs processes

5. Tracking

Once your order is shipped, you will receive tracking information to monitor your delivery status in real-time.

6. Delivery Responsibility

After shipment, the delivery process is handled by the shipping carrier. Customers must ensure that delivery information is accurate and that someone is available to receive the package.

7. Delays

While we aim to meet estimated timelines, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or logistics disruptions.

8. Contact

For any shipping-related inquiries, please contact us at:
info@rbmarblesink.com

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