Warranty & Product Care

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Terms & Conditions

These Terms & Conditions govern your use of the RB Marble Sink website and the purchase of our products. By placing an order, you agree to the terms outlined below.

1. General

By accessing this website and placing an order, you agree to be bound by these Terms & Conditions. We reserve the right to update or modify these terms at any time.

2. Custom-Made Products

The majority of our products are handcrafted and made-to-order based on customer preferences. Each item is unique and produced specifically for the individual order.

  • Custom-made products are non-refundable and non-exchangeable
  • Orders cannot be cancelled once production has started
  • Natural variations in stone color, texture, and pattern are expected
By placing an order, you acknowledge and accept that your product is uniquely produced and may differ slightly from visual representations.

3. Orders & Payment

All orders are processed after payment confirmation. We reserve the right to refuse or cancel any order if necessary.

4. Production & Delivery

Production times may vary depending on the complexity of the order. Estimated delivery times are provided for guidance only and may vary due to external factors.

5. Shipping Responsibility

Once the product is shipped, delivery responsibility is transferred to the shipping provider. Customers must ensure that delivery details are accurate.

6. Damaged Items

If your product arrives damaged, you must notify us within 48 hours with clear photographic evidence. We will assess the situation and provide an appropriate solution.

7. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

8. Contact

For any questions regarding these Terms, please contact us at:
info@rbmarblesink.com

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